Returns & Exchanges

At Mandaue Foam, we stand by the quality of our home furnishings and strive to ensure your complete satisfaction with every purchase. If your item is damaged or defective upon delivery, we offer a straightforward return and exchange process within 7 days of receipt.

Return Process

• 1.
  Initiate a Request

  Contact our customer service team or visit the nearest Mandaue Foam showroom with your official receipt and photos of the item within 7 days of delivery.

• 2.
  Quality Assessment

  Our specialized furniture technicians will inspect the item to verify the defect or damage to ensure it qualifies under our manufacturer warranty guidelines.

• 3.
  Approval and Scheduling

  Once the return is approved, our logistics team will coordinate a schedule to pull out the item from your residence or accept the drop-off at our warehouse.

• 4.
  Resolution

  Choose between a one-to-one replacement of the same item, a repair service, or store credit for your next home improvement purchase.